Driving portfolio retention.
Most Dealers think they retain more of their customers than they actually do.
ONE-EIGHTY Portfolio Manager will help you act to boost your lease and finance retention and your customer satisfaction.
Your Upcoming Maturity Calendar- Portfolio Manager shows you in real-time what lease and finance maturities are on the horizon. Your sales team can proactively contact those customers in advance of their scheduled maturity regarding such opportunities as pull-ahead programs, low lease or finance rates and your exciting new models.
(The above is sample data with fictitious customer names & deals that in no way reflect real information.)
Reporting & Accountability – Knowing your retention reality on a real-time basis is paramount to increasing loyalty. Monthly Lease Retention Tracking shows you which matured or maturing customers have purchased/leased a vehicle from you, and which haven’t…yet.
Cost & Time Savings – The most costly customer to attract from a time & dollar perspective is a new one. Portfolio Manager will help you put the focus where it drives the greatest return – on your current customers. The Result: Lower advertising & promotion costs by proactively working with your existing customers.